FAQ
Things people ask.
Are you halal?
We're not halal-certified. Our ingredients are pork-free and alcohol-free, and we're happy to walk you through anything we use at the counter. Please use your own judgement on what's right for you.
Do you have vegan or dairy-free options?
Yes, three sorbets: 70% Dark Chocolate, Lemon Butterfly Pea and Asam Laksa.
What about allergens?
May contain nuts, dairy and gluten. If you have a serious allergy, tell us at the counter and we'll check what's safe for you.
Can I order ahead?
Yes. Use the order page or message us on WhatsApp with flavours, size and pickup time. For pints, about 30 minutes' notice is ideal.
Do you deliver?
Yes. Order on the order page and choose Delivery: book your own Lalamove from the shop, or we arrange a rider and quote you the fee on WhatsApp first. Give us at least 3 hours' notice: we pack it hard-frozen and it travels well for up to 2 hours, so most of the Klang Valley is fine. Pay for the gelato by DuitNow transfer once we confirm, before it goes out. Pints are also on GrabFood and Foodpanda, RM5 above in-store to help cover platform fees.
Can you do a birthday, office day or wedding?
Yes, any event. Party packs and pints go through the order page. For bigger orders, five pints or more, give us 24 hours' notice. For a live gelato cart at your venue, see events.
What's the Mystery flavour right now?
It rotates, and we announce each one on Instagram stories. Ask at the counter, there's always a tasting spoon.
Are you hiring?
Usually, yes. Front of house, an operations manager, a senior barista and kitchen crew: what each job is and how to apply are on the join us page. Just message us.
How can I pay?
Cash, Visa and Mastercard, DuitNow QR, Touch 'n Go eWallet and GrabPay.
Still wondering? Message us, a real person replies.